At BounceSole, we prioritize swift and secure delivery of your carefully curated footwear selections. Our team processes orders within 1-2 business days, ensuring your chosen styles—whether designed for casual elegance or outdoor performance—are meticulously prepared for shipment. We partner with trusted logistics providers to guarantee your order arrives in pristine condition, ready to elevate your wardrobe.

Processing typically completes within 48 hours of order confirmation (excluding weekends/holidays). Transit times vary by destination: domestic shipments usually arrive within 5-7 business days, while international deliveries may require 10-20 business days. Seasonal demand or carrier delays may occasionally extend these estimates—rest assured, we’ll proactively communicate any significant changes to your expected delivery window.

We offer transparent pricing with tiered shipping options:

• Standard Shipping (10-15 business days): $15 for orders under $60
• Free Shipping (10-15 business days): Automatically applied to orders totaling $60+

These rates apply to most destinations; select regions may incur additional surcharges detailed at checkout.

Currently serving 30+ countries across North America, Europe, and select Asian markets. We cannot ship to embargoed nations or remote territories with limited carrier access. During checkout, enter your address to verify service availability. For specific country inquiries, contact our support team prior to ordering.

Within 24 hours of shipment, you’ll receive a confirmation email containing:

• Your unique tracking number
• Direct links to carrier tracking systems
• Estimated delivery date

Track progress via our website’s "Order Status" portal or the carrier’s mobile app for real-time updates.

While 98% of deliveries arrive on time, unforeseen circumstances may occur. If your tracking shows no movement for 7+ days or the delivery date passes without receipt, contact [email protected] immediately. Include your order number and any relevant correspondence—we’ll initiate carrier investigations and provide replacement options if necessary.

International customers are responsible for any customs fees, taxes, or import duties imposed by their country’s regulations. These charges are separate from your order total and typically collected upon delivery. We declare all packages at actual product value—consult your local customs office for estimated fees before ordering to avoid surprises.