Hey there! At Bouncesole, we’re not just another faceless online store—we’re a small team of shoe enthusiasts who genuinely care about your experience. Ever since our founder, Jake, started this journey in his garage, one thing hasn’t changed: every email gets a personal reply. No bots, no canned responses—just real people who’ll listen.
Honestly? Some of our best product ideas came from customers like you. Remember those ultra-cushioned insoles we launched last spring? That was all thanks to Sarah from Portland who wrote, “I’d kill for sneakers that don’t murder my feet after 10,000 steps.” (We took the hint—minus the homicide.)
Live Chat Tip: See that little chat icon in the corner? Yeah, that’s actually us—not some AI pretending to care. Try it out during business hours!
Look, I get it—filling out contact forms feels like shouting into the void sometimes. But here’s the thing: when you message us about that squeaky left shoe or the color that sold out too fast, we flag it in our weekly team meeting. Seriously, last month we changed our return policy because three of you said the process was annoying. (You were right.)
P.S. If you’re reading this at 2am and have a shoe emergency, email anyway. Jake’s a night owl and might just answer before sunrise.
