At Bouncesole, we strive to ensure your complete satisfaction with every purchase. Please review our comprehensive return and refund policy below for detailed information about our procedures.
You may cancel your order at any time before it has been processed for shipment. Once your cancellation request is received and verified, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. Refunds for canceled orders typically appear in your account within 3-5 business days, depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear or are not in their original condition may be subject to a restocking fee or may be refused at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account after processing. Some financial institutions may require additional time to post the credit to your statement.
Refunds will be issued for the product cost only and do not include original shipping charges, except in cases where the return is due to our error. Sale items may only be eligible for store credit at our discretion.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as some institutions require additional processing time. If you've confirmed with your financial institution that the refund has not been received, please contact us immediately with your order details. We will investigate the matter and work with our payment processor to resolve any issues promptly.
For payments made via alternative methods (e.g., PayPal, digital wallets), please check your account directly as these services often process refunds differently than traditional credit card transactions.
For any questions regarding our return policy or to initiate a return, please contact our customer service team:
Company Name: Bouncesole
Address: 1962 Harrison Street, San Francisco, California
E-Mail: [email protected]
Phone: +1415-271-1379
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays.
We appreciate your business and are committed to resolving any issues to your satisfaction. Your understanding of and compliance with these policies helps us maintain efficient operations and continue providing excellent service to all our customers.
